WHAT IF I NEED TO MODIFY MY ORDER?
-If you would like to modify your order, please reach out to us at firstname.lastname@example.org with the subject "order modification" within 24 hours of placing your order. Orders that have already been prepared for shipping cannot be modified.
I RECEIVED A DAMAGED PRODUCT, WHAT DO I DO?
-Please contact us at email@example.com as soon as you receive your order so we can take care of you + the damaged product.
HOW DO I CUSTOMIZE MY ORDER FROM THE CUSTOM COLLECTION?
-Please use the "notes" section on the checkout page to specify custom order information such as names, dates, etc. If you feel as though further explanation is needed on a custom order, please email firstname.lastname@example.org.
WHAT IS A JUTE TOTE BAG?
-Our jute totes derive from jute plant fibers that have been spun into coarse, strong threads + then woven to form the tote shape. Our bags have a zip closure and zip pocket inside, are reusable + bio-degradable. These eco-friendly tote bags are made of 100% organic jute and are durable, eco-friendly and safe for the environment.
WHAT IS THE ENVIRONMENTAL IMPACT OF YOUR JUTE PRODUCTS?
-By making the conscious choice to use a reusable, biodegradable bag such as our jute shopping totes, you can significantly reduce the use of plastic bags that you often see in grocery + retail stores. Plastic bags take an average of around 500 years to degrade in a landfill + even then do not fully break down causing harmful toxins to absorb into our earth.
-A family takes home almost 1,500 plastic bags a year, 99% of which are not recycled properly. Switching to a reusable Noble Messenger jute tote, you can help eliminate that number + eliminate waste.
-100,000 marine animals are killed each year due to plastic bags flooding the ocean. Switching to a reusable eco-friendly Noble Messenger tote allows us to start somewhere when it comes to eliminating plastic and protecting our marine life.
SMALL STEPS MAKE BIG CHANGES
*Sources from Center For Biological Diversity*
IS MY SHIPPING PACKAGING RECYCLABLE?
-Yes! Not only is your shipping package 100% recyclable, it is also made up of 50% recycled material to begin with.
HOW DO I WASH MY JUTE ITEMS?
-We don't recommend washing your jute items in order to preserve the quality of the item. If necessary, a light spot cleaning treatment can be done with mild detergent and cold water to fix any dirty spots. Be sure not to use warm/hot water as it might lead to shrinking of the jute fibers. For ideal drying circumstances, leave it to dry on a flat surface so it can benefit from fresh air.
WHAT IF I RECEIVE A DAMAGED ITEM?
-Please email email@example.com with the subject "damaged item" so we can get the issue resolved quickly for you.
I'M INTERESTED IN BECOMING A RETAILER-HOW CAN WE MAKE THAT HAPPEN?
-For retailer + wholesale questions, please refer to our retailer + wholesale page here.