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FAQ

ORDERS

WHAT IF I NEED TO MODIFY MY ORDER?

-If you would like to modify your order, please reach out to us at noblemessengerdesigns@gmail.com with the subject "order modification" within 24 hours of placing your order. Orders that have already been prepared for shipping cannot be modified. 

I RECEIVED A DAMAGED PRODUCT, WHAT DO I DO?

-Please contact us at noblemessengerdesigns@gmail.com as soon as you receive your order so we can take care of you + the damaged product.

HOW DO I CUSTOMIZE MY ORDER FROM THE CUSTOM COLLECTION?

-Please use the "notes" section on the checkout page to specify custom order information such as names, dates, etc. If you feel as though further explanation is needed on a custom order, please email noblemessengerdesigns@gmail.com. 

PRODUCT

WHAT IS A JUTE TOTE BAG?

-Our jute totes derive from jute plant fibers that have been spun into coarse, strong threads + then woven to form the tote shape. Our bags have a zip closure and zip pocket inside, are reusable + bio-degradable. These eco-friendly tote bags are made of 100% organic jute and are durable, eco-friendly and safe for the environment. 

WHAT IS THE ENVIRONMENTAL IMPACT OF YOUR JUTE PRODUCTS?

-By making the conscious choice to use a reusable, biodegradable bag such as our jute shopping totes, you can significantly reduce the use of plastic bags that you often see in grocery + retail stores. Plastic bags take an average of around 500 years to degrade in a landfill + even then do not fully break down causing harmful toxins to absorb into our earth. 
-A family takes home almost 1,500 plastic bags a year, 99% of which are not recycled properly. Switching to a reusable Noble Messenger jute tote, you can help eliminate that number + eliminate waste. 
-100,000 marine animals are killed each year due to plastic bags flooding the ocean. Switching to a reusable eco-friendly Noble Messenger tote allows us to start somewhere when it comes to eliminating plastic and protecting our marine life. 
SMALL STEPS MAKE BIG CHANGES
*Sources from Center For Biological Diversity*

IS MY SHIPPING PACKAGING RECYCLABLE?

-Yes! Not only is your shipping package 100% recyclable, it is also made up of 50% recycled material to begin with. 

HOW DO I WASH MY JUTE ITEMS?

-We don't recommend washing your jute items in order to preserve the quality of the item. If necessary, a light spot cleaning treatment can be done with mild detergent and cold water to fix any dirty spots. Be sure not to use warm/hot water as it might lead to shrinking of the jute fibers. For ideal drying circumstances, leave it to dry on a flat surface so it can benefit from fresh air.

WHAT IF I RECEIVE A DAMAGED ITEM?

-Please email noblemessengerdesigns@gmail.com with the subject "damaged item" so we can get the issue resolved quickly for you.

I'M INTERESTED IN BECOMING A RETAILER-HOW CAN WE MAKE THAT HAPPEN?

-For retailer + wholesale questions, please refer to our retailer + wholesale page here